"We were looking at increasing our resource, but after installing the system, we didn't need to as it saved us so much time."
In 2006 Dee & Griffin were still using their own in-house case management system and the staff were working at full capacity. After a demonstration of the OchreSoft system they decided they didn't need to see anything else as OchreSoft was exactly what they wanted. Now they spend less time on admin, have fewer problem calls from agents and consistent completion statements.