Support. Real Expertise, Just a Phone Call Away

Our support staff are here to help you get the most out of your system. If you have any technical issues, or suggestions for product improvements, we are always here to help. Our support staff are available Monday to Friday during business hours (9:00am to 5:00pm), or you can email us with your queries at the addresses below.

We offer free support within our standard terms and conditions. We believe this is a significant benefit. This covers all reasonable product-related support activities on a daily basis. This includes calls on how to use the workflow, bug reporting, enhancement requests, queries on performance, queries on process etc. For all practical purposes this covers the vast majority of queries you might raise.

What is Not Covered?

In exceptional cases, where you may need assistance with third party products and services, or in activities such as product integration, it is likely that support will not be free, although we will always state whether this is likely to be the case before proceeding further, and in many cases we do help customers where we can.

For example, if you experiencing problems with your broadband connection, we will of course try to guide you in the right direction and see if we can diagnose the problem, but ultimately this is a third party service with its own service level agreement and you will need to contact your ISP support organisation.

Contacting Our Support Team

Our support team is available Monday – Friday 9am – 5pm.

Tel: +44 (0) 1793 836736
Fax: +44 (0) 1793 836747

Email: support at ochresoft dot com