Paul Crowley Case Study
As a medium size practice in Liverpool, Paul Crowley Solicitors
has been offering a range of legal services for over 20 years.
They have two offices in Liverpool, one in Anfield and one in
Walton and both sites are ideally situated on the High Street, so
most of their business stems from existing clients and word of
mouth.
Before implementing OchreSoft, the firm had been using an
alternative case management solution, but it used old
technology which was struggling to keep up with the demands
of the business. With three fee earners and six support staff
completing 100 cases a month, Paul Crowley Solicitors needed
something that would streamline their processes making them
as efficient as possible – OchreSoft did just that.
Staying ahead of the game
Mike Carter says “I used OchreSoft technology at a previous
firm I had worked for and was so impressed by it, that I had no
hesitation about recommending the system.” Mike says that
accepting the new technology was a learning curve for the firm
and many support staff were resistant to the change.
“At first it took time for people to get used the system as it had a
very different look and feel compared to the old one and it was
a new way of working. The great thing about OchreSoft case
management system is it’s a comprehensive workflow, so you
just need one day’s training and then you can start using it.”
Low set up fees and installation
The low set up fees and the pay as you go model has enabled
the firm to use software which they initially thought was too
expensive. “Working for a medium size firm means that costs
are very important to us as every penny counts” continues Mike.
“Cost is the deciding factor between saying yes or no to the
system. With OchreSoft you don’t need to pay huge amounts of
money up front which is great if you’re a small or medium size
business.”
Return on Investment
“We’ve been using the Sale and Purchase workflows for just
over a year now and we are impressed with the high quality
documents and letters. I would say about 80 – 90% of the
work is completed using the system which saves you writing
repetitive forms and documents. My support staff can take a
much more hands on approach, as the system is accurate
and risk managed so there is minimal risk of error” explains
Mike. “Using the system saves us a significant amount of time
which means I can concentrate on the legal aspect of the
case without worrying about compliance. This has saved both
time and money.”
Working smarter
“The beauty of the OchreSoft case management system is
that it’s a system written by lawyers for lawyers, so they
understand our working environment and the challenges we
face” concludes Mike. “It’s exceeded my expectations and it
works really well in our practice, I wouldn’t be without it!”
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