Our commitment to you
In a fast-moving and increasingly competitive industry landscape, customer service has always been a point of differentiation for our group. We operate under a long-established and well-regarded customer service culture, which is upheld not only by our amazing customer service teams, but also across every part of the business.
In 2022, we joined the Institue of Customer Service, demonstrating our commitment to service excellence across our group of businesses. In May 2023, our parent company was awarded a ServiceMark accreditation – a national standard recognising an organisation’s achievement in customer service.
In addition to this, we have a set of 12 ‘Customer Promises’, which we take very seriously. You can find these below.
Automatically updated with the latest changes in law, legislation, and best practice
Integrated systems, instantly accessible documents, full audit trails
Dedicated Account Managers, legally qualified Trainers, and a proactive and friendly Helpdesk
ISO9001 and ISO27001 accredited. Members of the Institute of Customer Service and the Legal Software Suppliers Association
Our 12 customer promises
What people are saying about Ochresoft
Jenny Woodruff of Wilson Browne Solicitors on using Ochresoft’s Intelliworks software.
“It was a huge relief to find a ready-to-go system with a comprehensive workflow, well-authored library and regular content updates, all there in one tidy package.”