Head of Legal Product Solutions
I am Head of Legal Product Solutions for the Landmark Information Group and assist Ochresoft in designing and delivering its solutions to market. Prior to my group role, I joined Ochresoft when the company was formed in 2004 overseeing the design and implementation of Ochresoft’s workflow and product solutions.
When not at work I can be found watching rugby and football and being kept busy by my children.”
Customer Relationship Adviser
I joined on 29th May 2018. My role involves making regular contact with our customers to understand and support them with their ongoing needs. I am passionate about providing excellent customer service and improving the customer journey through a proactive approach.
When I’m not at work, I enjoy spending time with my friends and family, live music, the theatre and going on nice walks and exploring. I have also visited Kenya where I volunteered at two schools and hope to return again one day!
Senior Workflow Analyst
I joined in July 2014. My main functions are maintaining and enhancing existing workflows, and developing new ones. I support and give guidance to the Junior Workflow Developers; plus provide third-line product support.
Outside of work, much of my time is spent with my family and friends, working on our house and garden; and socialising. I also enjoy listening to a broad range of contemporary types of music.
Client Relationship Team Manager
Following a very happy and successful 22 years at IBM in Customer-facing roles (Sales and Relationship Management) dealing with Clients across various Industries but predominantly in the Telco, Media and Entertainments Sector, I joined Ochresoft in February 2022. It’s been a great experience, the warmth and support of colleagues quickly left me feeling as though I’d been here for years – in a good way!
My role is to manage the relationship between Ochresoft and our top 20 Clients, both Conveyancing and Private Client – co-ordinating with the various teams who impact our clients (Training, Sales, Support and my colleagues in the other Landmark brands) and acting as the Client’s advocate within Ochresoft to deliver best in class experience for them. In a nutshell, I help our Clients to get the best out of Ochresoft and Intelliworks.
In addition, I have the privilege of managing the Ochresoft Customer Relationship team, who, between them, cover the rest of our Clients. I love helping and encouraging them to be the best they can be and deliver exceptional support to our Clients.
Outside of work, I love the theatre (and would go every week if funds allowed!), walking, weight training, reading, and singing – mostly musical theatre – I obtained Grade 8 in 2019. I also enjoy eating – hence the walking and weight training!
Customer Relationship Adviser
I joined the Ochresoft team in March 2020, following five years spent in Customer Services with the Landmark Information Group. I am responsible for keeping in regular contact with our customers and ensuring their needs are being fully met. My ultimate goal is to provide a high-end experience for our customers and give them peace of mind that they are in the best hands with Ochresoft.
In my spare time, I like to write fictional stories, play badminton and travel whenever possible. I am currently looking at new ways to keep active and I am always keen to try new things.
Application Support Analyst
I joined Ochresoft in 2012 and provide second line support to our clients relating to the Intelliworks application. This involves escalated technical and product queries/bugs relating to Conveyancing, Probate, Wills, Lasting Power of Attorney, OchreSearch, Land Registry and Stamp Duty. I also deal with customising and maintaining client letter templates.
Outside of work, I enjoy going on long walks, travelling and spending time with my family. I also enjoy continuing to expand my IT knowledge which currently includes SQL and HTML.
Application Support Analyst
I joined the Landmark Information Group in November 2020. My main responsibility is to provide second-line support to our clients relating to the Intelliworks application. This involves a range of issues including Stamp Duty submission, HTML signatures, eDRS and Ochresearch.
Outside of work, I love travelling and enjoying different types of cultures and food.
Head of Customer Experience
I joined on 6th March 2018. I’m responsible for the end-to-end process review of the customer experience, implementing a proactive approach to account management; line management of two Trainers, one Project Manager and one Customer Relationship Adviser; working with each of our customers to understand their on-going account management needs; increasing our customer satisfaction… And generally delighting our customers!
Outside of work, I love live music and am a massive Foo Fighters fan. I do a lot of walking and have a passion for all things nature, and love adding bits to my garden to bring in even more wildlife! I travel to Spain several times a year and also love football – I’m a big Manchester United fan! Finally, my ultimate ambition is to become a mad cat lady – I have four at the moment but there’s always room for more!
Business Development Director
I joined Landmark Information Group in 2015, managing the Internal Sales desk at SearchFlow. My team and headcount expanded from 2018 to include Field Sales, as well as the Portfolio Team. As of January 2020, I moved away from people management and moved my focus to bringing new clients and contracts into the Group.
Currently, I’m under the case management arm of Landmark at Ochresoft, to consultatively aid law firms around their long-term goals and business objectives.
My hobbies outside of work include mountain hiking around Europe, going to see as much live music as possible, and hunting for the best new vegan food around!
I am a Legal Trainer and joined Ochresoft in 2014. I train new and existing customers in the use of Intelliworks both for Conveyancing and Private Client, providing guidance and help in the form of formal training sessions, Q&A sessions, webinars etc, supporting our customers to get the best from our products. Prior to joining Ochresoft, I worked as a Fee Earner for 15 years in various law practices, so I really understand the pressures and challenges our customers face.
Outside of work, I have two horses which demand a lot of my time. I am the Vice Chairman of the British Horse Society Devon Committee. I love volunteering at Equestrian events and have fence judged at the Tokyo 2020 Olympics and the World Equestrian Games in 2021. I am a huge rugby fan and am a season ticket holder at Exeter Chiefs. The rest of the time you’ll find me on my horse!
I joined in December 2014. As Project Manager, my role consists of onboarding new customers from receipt of order to organising training before the clients’ go-live date. I also make regular contact with existing clients to understand their on-going needs to ensure Ochresoft is supporting them fully.
When I’m not at work I enjoy spending time with family, cats, and friends, chilling out on our allotment, and my new hobby, paddle-boarding.
Joined the Group in January 2022, having previously worked at a marketing agency.
I’m responsible for coordinating the marketing campaigns here at Ochresoft. This involves anything marketing-related, from updating the website and scheduling social media posts, to creating email campaigns and organising events.
Outside of work you will find me at the football pitch most weekends, as I’m a mum to three boys! I also enjoy going to the gym, walking my dog and socialising as much as I can with family and friends.
Joined the Group in February 2018.
From sourcing branded merchandise to updating digital platforms, maintaining the website, designing graphics, delving into analytics, writing copy, and building email campaigns; each day is different!
Outside of work, I’m a mum to a toddler; an ultra-marathon runner, rock-climber, fitness blogger, and am qualified in Sports Nutrition. I also try to read as many books as possible!
Solicitor (Non-Practicing) & Workflow Team Manager
I joined on 11th November 2013 as a Legal Trainer, then commenced a position as a Legal and Compliance Analyst on 13th August 2018. I’m now Workflow Team Manager.
I am responsible for monitoring and researching changes in legal practice, procedure and legislation, which may impact upon our suite of workflow products. I am then able to advise our teams, from a Practitioners perspective, how to most effectively translate and implement these changes within our products, to benefit our customers. I also provide support to other teams and customers in respect of our Private Client workflows queries when they arise.
I am a non-practising Solicitor and have experience in the areas of Conveyancing and Family Law. I elected to specialise in the area of Private Client following qualification.
I enjoy travelling with my family and friends as often as I can. I like to keep fit and attend my local CrossFit gym as often as possible, where my personal trainer puts me through my paces. When I am relaxing, I can usually be found in my local coffee shop, enjoying a good coffee and a cake!
Having recently joined Ochresoft (August 2019), I bring with me a passion for customer experience and a background in delivering process automation and machine learning software to blue chip companies.
My focus is to ensure the successful delivery of projects to our clients with an ongoing focus on solution optimisation and achieving the best possible customer experience.
Outside of work, I’m a keen trail runner. I’ve raced all over the UK and beyond, having enjoyed racing in Dubrovnik and Lisbon more recently. When I’m not running, I like to cycle and swim to keep myself busy.
Workflow Configuration Analyst
I joined Ochresoft in June 2019 and my main responsibilities are to maintain existing workflows, develop new workflows and provide third-line line product support.
Outside of work, I can usually be found walking long distance paths, cycling or following Formula 1.
Support Team Lead
I joined Ochresoft/Landmark Information Group in November 2020, having previously worked in the City for Lloyds Banking Group.
I lead a team of people who provide 1st/2nd line support for the Intelliworks application. We ensure that any user issues are looked at and resolved as quickly as practical, liaising with product/development and infrastructure teams where necessary.
I enjoy the practical/hands on nature of my role and get satisfaction at fixing things for people.
Outside of work, I love doing DIY projects, some basic gardening and going on walks with my family to unwind and enjoy natures beautiful scenery.
Senior Support Engineer
I joined Ochresoft over 12 years ago! I’ve seen the company grow and change over the years, always for the better.
My role – I fix things! I investigate and resolve 3rd line technical issues from both internal or external customers.
I’m also responsible for writing reports and extracting information from our databases and the technical work involved in rolling out Intelliworks releases.
Outside of the office I’ll generally be out on an [obscenely long] cycle ride, or relaxing with a good book/radio show.
Chartered Legal Executive (Non Practising) & Legal Trainer
I joined in December 2015 after spending 11 years working for a leading independent law firm on the South Coast. I worked in the Residential Conveyancing Department where I undertook my CILEX qualification and became a Fellow of The Chartered Institute of Legal Executives.
My job predominately involves delivering group and one-to-one onsite and remote Intelliworks training, including ongoing support to new and existing users. I also create and maintain training materials and assist with account management and client relationships as required.
When I’m not at work I like to relax by spending as much time as I can outside, as I live near to the beach on the South Coast. You may find me paddle boarding in Poole Harbour or mountain biking in the Purbecks.
I became an Ochresoftie in October 2020 and work in the support team, assisting users of Intelliworks with various technical issues. I am 1st Line Support, speaking first hand to our clients, and finding resolutions in a quick and helpful manner.
Outside of work, I’m a massive outdoor enthusiast and enjoy rock climbing all over the world (32 countries and counting!) . I also work on my music production.
Solicitor (Non-Practising) & Legal and Compliance Analyst
I joined the Ochresoft team as a Legal & Compliance Analyst in June 2021. I am a qualified solicitor and, prior to joining Ochresoft, practised in the Private Property team of a top 50 UK law firm.
My job is to keep the content available within our Intelliworks conveyancing workflows up to date and best in class. I am responsible for carrying out detailed research into any upcoming changes in legislation, case law, and industry practices, and then appropriately translating those changes into our workflows.
Outside of work, I enjoy painting, reading and cycling. I also love rugby, and can be found most weekends attending Saracens matches with my family.
I became Managing Director of Ochresoft in March 2020 and, supported by my amazing team, I’m responsible for delivering the business strategy for this area of the Landmark Information Group.
I’m a property lawyer by trade, and prior to this position I was Head of Legal at Premier Property Lawyers, the largest conveyancing firm in the UK. I’m passionate about streamlining legal processes and utilising data in order to provide better quality and consistent services to all parties involved in property transactions.
In my spare time, I enjoy adventures, in whatever shape or form they come. I travel whenever the opportunity allows, I want to climb every mountain I encounter and I want to look around every corner just to see what’s there.
I joined the Landmark Information Group in 2022 as a Product Manager. I’m passionate about Product Management, helping the team to deliver valuable solutions that customers love.
Outside of work I can be found mostly outdoors – gardening, running, and getting out into the countryside with my spaniel.
Head of Financial Planning & Analysis
Joined Landmark Information in February 2015 and have been involved with Ochresoft since October 2016.
Responsible for the finance function of the business: monthly financial reporting, budgeting, forecasting and review of financial performance for Ochresoft and the wider Landmark Information Group. My role is to put numbers into business context to help the management teams measure their financial performance and analyse future plans.
When I’m not at work, I can be found spending time with my wife and two children – keeps me busy most of the time! I also enjoy dabbling in a wide range of sports such as football, cricket, golf and volleyball, followed by relaxing with a cold beer and some good food!