Ensuring your valued clients receive a consistent, professional, and efficient service across your law firm.
For multi-disciplinary law firms it can be a real challenge to embed robust, consistent, and efficient processes that ensure client work is handled to the same high standard no matter the type and complexity of work, and who is undertaking it. Ochresoft’s General Matter workflow overcomes all of these challenges by guiding your team members through predefined processes that can be tailored to each type of service you offer.
Ochresoft’s General Matter Workflow has been created by lawyers who understand how automation can make the end-to-end client journey more efficient, professional, consistent, and timely. It uses the same Intelliworks eco-system as our specialist workflows (e.g. conveyancing and private client), giving law firms the ability to access all their cases in one place.
Ochresoft’s General Matter Workflow is an ideal solution for legal practitioners handling a broad range of legal matters in addition to our dedicated conveyancing and private client workflows. Our workflow benefits from built-in client onboarding features and robust risk management tools, to support lawyers handling a diverse range of legal work.
How it works
With Ochresoft’s General Matter Workflow
Automatically updated with the latest changes in law, legislation, and best practice
Integrated systems, instantly accessible documents, full audit trails
Dedicated Account Managers, legally qualified Trainers, and a proactive and friendly Helpdesk
ISO9001 and ISO27001 accredited. Members of the Institute of Customer Service and the Legal Software Suppliers Association
How Ochresoft’s General Matter Workflow will transform the way you work
What people are saying about Ochresoft
“Compliance reports enable us to monitor risks and exceptions effectively, whilst our consistently high quality output and 24/7 online tracking facility are helping to secure new relationships with local agents.”