National Customer Service Week, held during 3rd – 7th October, is an opportunity to raise awareness of customer service and the vital role it plays in successful business practice.
How are we marking National Customer Service Week?
There is a different theme every day and whilst many of the activities are inward-looking, we hope that you can see they all help us to grow and develop the service we provide to you.
Monday is The Human Tech Interface. We live this every day at Ochresoft through our hybrid working practices, through Intelliworks and the support services we provide for you, our customers, and through the means by which you can interact with us if you need our help.
Tuesday is Service with Respect. We’ll be celebrating our customer-facing staff. We’ll be getting them to think about what they, as consumers, expect from service and how they can bring that to their own service provision to you, our customer. We’ll also be launching an additional Customer Survey to understand how we are performing against your expectations.
Wednesday is The Professionalism of Service – skills and capabilities. We’ll have a spotlight on our own Trainers and the great service they provide to our customers. We will be holding a team training afternoon, so our phone lines will be closed except for emergencies after 1.45pm, as we create an environment for our team to work together to develop and grow.
Thursday is Effective Strategy and Leadership. Our Managing Director, Rob Gurney, will be joining the customer-facing teams for the day to experience life on the frontline. Plus, we’ll be discussing World Class Customer Service with our Senior Leadership Team.
And finally, Friday is all about Recognition. We’ll nominate and award our Customer Service Champion. We’ll gather and share customer feedback and we’ll have a look back on a team-by-team basis on our Customer Service Journey.
It’s a busy week; all of this happens on top of the day job. However, we hope you agree that it’s all worthwhile and important. For us, it’s essential as we push our service expectations to be up there with the best.