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Customer promise

At Ochresoft, we take our promises seriously.

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Our commitment to you

In a fast-moving and increasingly competitive industry landscape, customer service has always been a point of differentiation for our group. We operate under a long-established and well-regarded customer service culture, which is upheld not only by our amazing customer service teams, but also across every part of the business.

In 2022, we joined the Institue of Customer Service, demonstrating our commitment to service excellence across our group of businesses. In May 2023, our parent company was awarded a ServiceMark accreditation – a national standard recognising an organisation’s achievement in customer service.

In addition to this, we have a set of 12 ‘Customer Promises’, which we take very seriously. You can find these below.